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Solution

 

 
 

Common problems
 Patient ROS form

Workflow delays

Inaccuracies

Source of Patient
Dissatisfaction

Regulatory
Non-Compliance

Redundant
Operations
 
 
 
Common Problems with Paper patient medical history ROS forms:
  • Patient Dissatisfaction - Form fatigue
        Patient is asked same questions again and again
        Can cause pPatients to be in bad mood - before they enter to your office
  • Accuracy: Many patients hardly look at form & sign incomplete form.
  • Delay: Patient did not receive form(s)
  • Delay: Patient must research answers
  • Delay: Provider reviews & prioritizes form responses (can be extensive)
  • Patient is delayed
  • Not compliant with regulations that require medical record electronic transaction

Costs escalate due to patient forms delays:

  1. Delay in workflow for form processing (both AA's and medical staff)
  2. Increases wait time for other patients, other patients may walk out
  3. Fills up waiting room
  4. Decreases office efficiency
  5. Regulatory Penalties and payment delays

Line item costs - ROS form delays.

Typical workflow delays - ROS form processing

# Patient ROS Form - Workflow interruptions Minutes  
1 AA Waits for Patient to complete forms 5  
2 Medical Staff wait & review forms 5  
3 Cancelled appts - other patients cannot wait (?)  
       
  Subtotal 10  
  X number of patients per day 30  
  Minutes wasted per day - delayed forms 300  

 See how we minimizing your workflow logjam. . . Next page: 

 		  
 

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Last modified: Tuesday September 22, 2015.